Products
One platform for all your communication with customers in one place. It is a unified cloud-based platform with easy integration options that help drive efficiencies and enable great customer service.
If you use more than one channel (e.g. email, telephone calls, social networks etc.) for communication with your customer, then Skydesk platform is the right tool for you.
Our design is easy to navigate and functionalities intuitive to use. If there is some feature you need and we do not have it, we can tailor made it for you. We are flexible, open minded and ready to adapt to customer needs.
Though our platform covers a wide range of functionalities which are ready to use, we are aware there might be something you really need, and we are ready to tailor develop it for you.
- overview of agents - you can monitor agent status, activity and work efficiency
- communication history - complete overview of communication across different channels and different agents
- connect with API - connect any 3rd party software to our platform and combine our communication with your in depth data of your customers
- manage your communication through forwarding to other addresses, print or export your tickets
- search functions - you can make various searches, search through topic, clients, agents or key words
- we monitor wide range of parameters and provide statistic based on your needs
- Find the right solution for you
- Explain pricing options
- Answer any question
